By using the Service, you agree, without limitation or qualification, to be bound by, and to comply with following terms of Service. You accept this policy when you sign up for our Service. Please read this agreement before registering for this Service.

Privacy Policy：

Your personal information

Chinesehour collects certain personal information from our users (such as names, email addresses, addresses, etc.). The provision of the services over the Internet requires the disclosure of certain personal information as part of the online registration process, security protocol, Service administration and Service delivery. The information is used to fill orders promptly, to provide customer service assistance, to improve the learning experience on the service, and to improve the content of the service to better meet our users' need.

Chinesehour acknowledges the importance of the personal information provided by our users, and agrees to protect such information according to and in compliance with applicable laws. Users hereby consent to provide certain personal information for purposes described above. Use of personal information provided by our users for purposes outside the scope of the above description is forbidden, and such information shall not be shared with third parties not contracted by Chinesehour in connection with the delivery of the Service.

Security measures

Chinesehour employs industry standard security measures in a secure operating environment to receive and protect the information of your credit card and PayPal account, so all sensitive customer information may not be read as it travels over the Internet. In addition, credit card numbers and PayPal account are automatically encrypted before they are stored on our server. At no time during this process can your credit card number be viewed in an unencrypted state. If you leave your computer without logging out after a certain idle period, the secuity system will help you log out automatically.

Free courses via email

We currently offer free email courses on a regular schedule. You can read and use each lesson as it is received, and save it for future reference. Thus we need your email address. If you want to subscribe our free email courses, we will add your address into our mail list. As a subscriber to our email courses, you will be eligible for special discount and bonus offers from us that will not be made available to the general public. We NEVER release your email address or other information to anyone. So you won't get spam or "junk mail" because you signed up for a course here. Each lesson will include instructions on how to unsubscribe or change your email address.

Register your purchase

Chinesehour provides premium online courses at competitive prices for Chinese learners. We offer free trial to those who are interested in Chinese learning at Chinesehour, but you must register for a membership before using this Service. If you want to continue to use our Service by the end of the free trial, you’ll have to pay for your courses. The payment process requires the information for your credit card or PayPal acount, which are automatically encrypted on our server.

Cookies

Cookies are small amounts of text information stored by your browser and hard disk that allow us track where you are from when you click between pages on our site, so that we can identify your nationality and provide Service of relevant languages. Our cookies do not have the capability of infiltrating your hard drive and sneaking away with personal information. We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.

If you click the advertising at Chinesehour, your broswer may store the advertising cookies. We won’t adminster the cookies and share the data they collecet either.

IP address and browser type

When you visit the Chinesehour website, we collect the anonymous information automatically sent to us by your web browser, such as IP address and browser type. Please note that we do not link that data to your personally identifying information. We review our users' preferences, demographics, traffic patterns, and other information in aggregate so that we can better understand how our visitors use and navigate our site. That information is used to verify our records, improve our Services and the content and layout of our website.

Links to other sites

Our Site may contain links to web sites operated by other parties and such links are provided for your convenience only. Chinesehour does not control such web sites; you agree that Chinesehour is not responsible for their availability or their content. Our links to such web sites do not imply any endorsement of the material on such web sites or any association with their operators, goods, or services.

Changes to privacy policy

We may amend this privacy policy from time to time as we add new products and services, as we improve our current offerings, and as technologies change. If we make any material or substantive changes in our treatment of information collected at this site, we will notify you by posting a clear and conspicuous notice of these changes on our website and in this privacy policy. If you would like to be notified by email if and when material changes are made to this policy, please opt in to receiving such email notifications by sending an email from the email address at which you wish to receive the notification to [email protected] and put privacy policy change list in the subject line.

If you have questions or wish to send us comments about this Policy or practice, please send an email with your questions or comments to [email protected].

Security Policy:

The security of your personal information is important to us. The highest standards of security are employed to safeguard your payments.

Your transaction will take place within a secure payment system. We use Secure Socket Layer (SSL) technology, a standard supported by all major Internet browsers to protect your personal information and inhibit unauthorized payment from your account.

All of your personal and card details are protected using 128-bit encryption when transmitted over the Internet.Your card details are processed on a server behind a secure firewall.

Terms of Use：

License agreement：

Chinesehour is committed to providing you an enjoyable and engaging learning environment, Chinese courses, resources library, message boards, bulletin boards, chat rooms, blog, community and other Services. As a commerical web site, our profit comes from the purchases of our Service on users’ own accord. Thus, Chinesehour provides the learning experience in principle with one time of free trial to one user.
With this licensed agreement, the free trial users and regular users are both eligible to:
(1) install and use the software, including plugs-in and those from the third party offered by Chinesehour web site;
(2) access and use the software and all images, audio, text, video, and other information. Your continued right to use the Service will be subject to and restricted by these Terms of Use and the Chinesehour Agreements;
(3) use our handbooks and relevant documents, including the electronic files;
This contract and your license agreement are nonexclusive and only for your personal use. Any rights not expressly granted herein are reserved by Chinesehour. You understand that part of the license agreements in the contract come from the third parties, and you shall agree to comply with it.

Property rights, reproduction and restricted use：

The web site and all information (in text, graphical, video and audio forms), images, software, design, applications and other elements available on or through the web site are the property of Chinesehour and others, and are protected by domestic and international copyright, trademark, and other laws. You understand that you use subscription-based service rather than one-time purchase. It is illegal and prohibted to reproduce any of the software, the Content and materials without the express prior written consent of the Authority.
(1) The web site may not be reproduced, republished, translated, or distributed in any way, in whole or in part, without the express prior written consent of the Authority.
(2) Non-transferable sublicense. You understand that the authorized license is only for the individual's personal use, and you agree not to lease, sell, transfer or distribute , any portion of the Service, use of the Service, or access to the Service to any other individuals or communities.
(3)The user shall not attempt to derive the source code, decompile, modify or structure of all or any portion of the information, in whole or in part, except as allowed by applicable law.

General terms of use：

(1).By using the Service you acknowledge that you are an adult as defined by the laws of the country or territory from which you are accessing the Service. Chinesehour reserves the right from time to time to modify the agreement of the Service (or any part thereof) with or without notice.
(2).Chinesehour reserves the right to terminate your use if you have provided Chinesehour with false registration information, if you violate the Terms of Use or the Chinesehour Agreements, or if you fail to pay us for amounts you owe under your payment terms. Chinesehour may modify its Service with or without notice to you, and without liability to you or any third party.
(3) Please remember that you are responsible for maintaining the secrecy of your account number and/or password and that you are responsible for all uses of your account. You agree to immediately notify Chinesehour of any unauthorized use of your account.

Payment and refund policy

You can always find the current prices and the payment methods in the bill-paying process on the Chinesehour website, following links for "Purchase Now". However, we cann’t guarantee that not all the payment methods are available to all the countries. The prices listed do not include any VAT or other applicable taxes; you will be responsible for paying any such taxes. You agree that we may include some or all of such taxes in your credit card charges. Chinesehour may change the subscription fees then in effect without notice. You are responsible for all use of the Service accessed through your password.

Payment

The current payment at Chinesehour is a monthly subscription based service, and therefore the fees are charged by month.
Please note that subscriptions made through credit cards or the PayPal are automatically renewed by the end of each circulation unless you cancel your subscription.
To concel the subscription, please refer to “My Page ” for “My account”, and then select “Concel payment” button.

Refund policy

If for any reason whatsoever you are not satisfied with our service, you may cancel subscription via email to us at [email protected], and we will refund your money in full.
Please note that requests for refunds must be made within 14 days after your payment. No refunds will be issued on requests received after that date. To avail of the refunds, send the email to [email protected] with your full name and password, as well as your reason for requesting a refund, if possible.
If you are eligible for a refund, you will be issued a refund check by email. And your refund willbe processed to the method used for payment within 30 days according to the refund policy. If your refund record hasn’t come up in your bank bill after six weeks, please contact to your bank or the credi card company for further assistance.